Refund Policy

1. Free Plan

InterviewSeason's Free plan is available at no cost. There is nothing to refund for Free plan usage. Free plan users can upgrade to Premium at any time.

2. Premium Refund Windows

Premium is available as a recurring monthly subscription, or as a one-time 3-month or 6-month pack (billed once, no auto-renewal). We offer a refund window from the date of each charge. If you are unsatisfied with Premium for any reason, you may request a full refund of that charge within the window below:

For the monthly subscription, the refund window resets with each new billing period. For example, a monthly subscriber who renews on the 1st of each month has until the 8th of that month to request a refund for that month's charge. One-time 3- and 6-month packs are charged once and do not renew, so the window runs from the single purchase date.

3. How to Request a Refund

1. Email [email protected] with the subject line "Refund Request — [your account email]"
2. Include your account email address and the reason for your request (optional but appreciated — it helps us improve)
3. We will confirm receipt within 24 hours and process eligible refunds within 5 business days
4. Refunds are returned to the original payment method. Processing time by your bank or card issuer may add 5–10 business days

You do not need to cancel first before requesting a refund. We will cancel the subscription as part of processing your refund unless you ask us to keep it active.

4. Eligibility Criteria

A refund will be approved if:

• The request is submitted within the refund window for your plan (Section 2)
• The request is for the most recent charge (not a charge from a prior billing period)

A refund will be denied if:

• The refund window has expired
• You have already received a refund for the same subscription in the current calendar year (maximum one refund per account per calendar year under our discretionary policy)
• The account shows clear misuse of the service (e.g. creating multiple accounts to abuse refund policies)

The one-per-year limit under our discretionary policy does not apply to mandatory statutory rights in India, Australia, and Canada (see Sections 7, 8, and 9 below), which we honour regardless.

5. Cancellations vs. Refunds

Cancellation stops future billing. Your Premium access continues until the end of the current billing period. Cancellation alone does not trigger a refund.

A refund request is a request to return the money you already paid. A refund is granted only within the windows above. If you cancel after the refund window, you will not receive a refund for the current period, but you will not be charged for the next period.

6. Billing Errors

If you believe you were charged in error (e.g. charged twice, charged after cancelling, charged at the wrong price), contact [email protected] immediately. Billing errors are not subject to the refund windows above — we will investigate and refund confirmed errors in full, regardless of timing.

7. India — Consumer Protection Act 2019

Under the Consumer Protection Act 2019 (India) and the Consumer Protection (E-Commerce) Rules 2020, you have the right to raise disputes and seek redressal.

• If you do not receive the Premium service you paid for (e.g. service is unavailable for an extended period due to our fault), you are entitled to a pro-rata refund for the affected period
• If you were charged without your consent or through a technical error on our platform, you are entitled to a full refund regardless of the refund window
• You may raise a consumer complaint before the appropriate consumer forum (District, State, or National Consumer Disputes Redressal Commission) if your complaint is not resolved to your satisfaction within 30 days of contacting us

Our Grievance Officer for India can be reached at [email protected]. We aim to resolve all grievances within 30 days.

8. Australia — Australian Consumer Law (ACL)

Our services come with guarantees under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) that cannot be excluded, restricted, or modified. In particular:

• The service must be rendered with due care and skill
• The service must be fit for the purpose for which it is supplied
• The service must be completed within a reasonable time

If the service fails to meet a consumer guarantee and the failure is a major failure (e.g. the service is fundamentally not working as described), you have the right to cancel your subscription and receive a refund of the unused portion — regardless of our standard refund window.

If the failure is minor(e.g. a temporary glitch or a feature that doesn't work as described), we will remedy the issue within a reasonable time. If we cannot remedy the minor failure within a reasonable time, you are entitled to a refund.

To assert your ACL rights, contact [email protected]. If unresolved, you may contact the Australian Competition and Consumer Commission (ACCC) or your relevant state/territory consumer protection agency.

9. Canada — Consumer Protection

In Canada, consumer protection laws vary by province. We comply with applicable requirements, including:

• Ontario: Under the Consumer Protection Act 2002, if we are unable to deliver the service as described, you are entitled to a refund of amounts paid
• British Columbia: Under the Business Practices and Consumer Protection Act, we must provide the service as represented. If we cannot, you may cancel and receive a refund
• Québec: Under the Consumer Protection Act (RSQ c P-40.1), you have specific rights regarding internet contracts, including the right to cancel if we make unilateral changes to the service that are material and to your detriment

These statutory rights are in addition to — not instead of — our standard refund windows. Contact [email protected] to exercise any of these rights.

10. United States

For US users, our refund policy above is the applicable policy. If you made your subscription via the Apple App Store or Google Play (if applicable in the future), Apple's and Google's refund policies govern — please contact them directly. Chargebacks initiated with your bank without first contacting us may result in account suspension while the dispute is resolved.

11. Service Credits

At our discretion, in lieu of a monetary refund, we may offer service credits (extension of your Premium period) if you prefer. Service credits are non-transferable and have no cash value. You may always request a monetary refund instead of a service credit if you are within the refund window.

12. Changes to This Policy

We reserve the right to modify this refund policy. Changes will not apply retroactively to subscriptions already purchased. We will notify you of material changes via email at least 14 days before they take effect.

13. Contact

For refund requests or billing questions: